People Strategy & Operations Lead

People Strategy & Operations Lead

Full Time - Grade H (range 30 - 34)

£40,778 to £45,092 per annum

Key Purpose of the role

Enable the Trust to realise its mission to ‘Transform lives, strengthen communities and make the world a better place by building and maintaining excellent relationships with all school stakeholders. Enable the headteacher and, therefore, the school in all elements of the school improvement journey.

Your Responsibilities:

• As an associate member of SLT, lead the delivery of a strategic, responsive business support service with clear, effective operational processes.

• Lead school communications to foster excellent relationships with internal and external stakeholders.

• Support the delivery of the School Improvement Plan by leading key projects and facilitating SLT meetings and away days.

• Lead and develop business support staff to ensure effective, responsive handling of enquiries and services.

• Promote and protect the school and Trust’ s reputation through high‐quality face‐to‐face, written, verbal and digital communication.

• Ensure robust processes for managing concerns and complaints, securing timely, fair and effective resolution.

• Drive stakeholder engagement and feedback, analysing insights to inform continuous improvement.

• Manage school co‐professionals, including delivering an excellent front‐of‐house experience.

• Build agile and resilient business support teams through effective people development and leadership.

• Model Great People Management habits through strong relationships, high standards and personal effectiveness.

• Work with Fusion School Services and Trust shared services to ensure compliance all elements of the TWT Schools Standard and TWT Enablement Standard.

• Gather, interpret and share key updates from the Trust, DfE, Ofsted and other bodies to inform SLT decision‐making.

• Undertake additional duties as required to support the successful operation of the school, including events, trips and student supervision·

Role Criteria:

• Deliver great management (as defined by TWT’ s habits for great managers) for others within their service.

• Establish imaginative solutions and responses.

• Undertake comprehensive assessment, planning and evaluation as situations will not be straight forward or well established. The post holder will have some authority in the provision of services.

• Undertake work where there is a wide range of choices, where advice is not normally available and/or decisions where policy, procedures and working standards provide only general guidelines

• Make decisions which have significant implications for the service or have a significant effect on employees or other individuals.

• Work subject to deadlines involving frequently changing circumstances and conflicting priorities.

• Ability to use detailed knowledge in specialist discipline or hold a breath of knowledge in more than one specialist function